Returns - Changes

You have the option to cancel the order in the online store.

To cancel your order, you can either send an email to the address: info@fleri.gr or call the phone: 2521027404.

In case you have already paid for your order and your order has not been executed, then we will immediately refund the corresponding monetary value, in the same way you made your transaction (credit card, bank deposit).

Return of non-defective artificial products - Right of unjustified withdrawal by the customer

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of delivery. The withdrawal is made under the following conditions:

This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition . The return of the item is accepted, only if the buyer has first paid any amount charged to the store for sending the item to him and the shipping costs for the return of the item.
The withdrawal statement is exercised in writing or electronically and the store is obliged to send a confirmation of receipt of withdrawal statement as soon as it arrives.
The consumer must return the product (s) within 14 days from the day he notified the store of his request for withdrawal, in accordance with the terms of this paragraph.
Following the withdrawal statement, the store is obliged to return the price received within a maximum of 14 days from the receipt of the products.
If the buyer chooses to return his money, the store will return it exactly by the same means by which the initial collection was made. Specifically in the case of credit card debit, the procedure is as follows: in case the price has been paid by the Bank until the withdrawal and return of the item, the branch will be obliged to inform the Bank about the cancellation of the transaction and the bank will perform any transaction provided for under the contract it has drawn up with the customer. The store after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store" it will be done by returning his money to him, from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer. The term is valid only for orders placed through the online store www.fleri.gr.
The customer is responsible to reimburse the store if he made use other than that necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the store and in any case without opening the packaging of the products and putting in operation the good. The store is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the package the value of the products is automatically reduced as the product is characterized as used and the customer must compensate the store for the reduction of the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the store and is usually in the range of 20% -30%. The store is entitled to agree with the customer his compensation even with mutual set-off.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer.

General information

The calculation and charging of the shipping cost of your order is done automatically by entering the postal code of the shipping address when you have completed the registration of the products in your shopping cart and before proceeding with the completion of your order.

In case of cash on delivery, the consumer is not obliged to pay if he does not receive the legal document (receipt).

The quoted prices include VAT 13% for natural products and 24% for artificial ones.

In case of difficulty in accessing the delivery area, it is necessary to inform us by email at info@fleri.gr always indicating the order code.

Transportation of returned products

In case you wish to return goods due to a change of mind, you will be charged the immediate cost of returning the products. The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing.

If the carrier / courier considers that the receipt of the products from the place you indicate, may cause damage to your property, he will inform you orally and will record it in the receipt form. You can instruct the cooperating transport company / courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or goods as the collection of the products will be done with due care and attention. . You agree to give the partner all the products you wish to return, including all parts and components that make them up. Upon receipt of the returned products by the carrier you will sign a receipt form to certify that the delivery to the carrier has taken place. The receipt form will be given to you by the cooperating carrier / courier.

If you are not able to be present at the reception of the goods from the place, you can appoint a representative who will undertake this process on your behalf. This representative should be an adult and able to oversee the receipt of your products on your behalf.

Return of value of returned products

If you meet the return conditions, we will either refund the amount corresponding to the value of the goods you return in the same way you made the initial transaction (credit card, bank deposit.

The return of the returned products will be made as soon as possible. In any case, it will take place after you inform us in writing about the return request of the products and we accept their return as well as if the products have been delivered to the partner transport company / courier. The term applies only to orders placed through the online store www. fleri.gr.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the following cases:

(a) the supply of goods or services the price of which depends on money market fluctuations which cannot be controlled and which may occur within the withdrawal period.

b) the supply of goods manufactured in accordance with the specifications you have set as a consumer or clearly personalized.

c) the supply of goods which, after delivery, by reason of their nature, are inextricably mixed with other elements.

Product returns, which are considered defective upon delivery

The return of the products, which are considered defective upon delivery (DOA) will be accepted within fourteen (14) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

The product is received and checked to determine the defect reported by the CUSTOMER. Provided that they have been previously received and checked by the store, the item will be replaced with a similar new one or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want a replacement, it will be done either refund of the original purchase to the customer. The refund is made in the same way as the customer's initial payment to the store. The customer has the right to request the repair of the product. The term is valid only for orders placed through the online store www.fleri.gr.
In particular, in case of debit by credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract with the customer without the responsibility of the store. most. The store after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be done with a refund from the store. In case of payment by bank transfer, a reverse bank transfer will be made from the store's accounts to the customer.
Shipping costs both for the return of the products to the store and for the return to the CUSTOMER of the replaced product are borne by the store provided that the product is proven to be defective. In any other case, the cost of returning the product is borne by the customer.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer.
A product with a material defect, which is delivered to the customer and is not due to his fault, is replaced by another identical one.