Όροι & Προϋποθέσεις

Welcome to our company’s website. By using our site, you agree to the following terms, which you should read carefully.

Cash on delivery

Cash on delivery, ie cash payment on delivery. (the sender is in the same place as the recipient). The cost of cash on delivery in artificial products amounts to 2.5 euros.

Payment by bank deposit

Direct transfer of the amount to a bank account, putting the order number in the reason, to the banks listed below:

National Bank
Account Number 337/40273371
IBAN: GR5901103370000033740273371
Beneficiary Maria Michailidou of Ioannis

Piraeus Bank
Account Number 5241003517280
IBAN: GR5701722410005241003517280
Beneficiary Maria Michailidou of Ioannis

The deposit receipt is kindly requested to be sent by e-mail to info@fleri.gr and so that your order is considered valid and can be executed.

Payment by card

By credit card where during your transactions you are transferred to the secure environment of our partner banks. No financial information concerning you or your card is disclosed to us and no details of your card are stored in any of our files. . The transaction concerns only you and the bank. Cards are all accepted.

Cost of Shipping

Free in the city of Drama.
Free shipping to all maternity hospitals in Drama.
Free shipping on orders over 49 Euros and weighing 2 kilos.
For orders outside the center of Drama and to the other areas, please check the billing table for each area.
For areas not listed in the table, please contact the store.

List of areas of the prefecture of Drama

Choristi 5 euro
Doxato 8 euro
Agios Athanasios 10 euro
Kalampaki 10 euro
Ftelia 8 euro
Mylopotamos 5 euro
Xiropotamos 6 euro
Prosotsani 15 euro
Industrial area Drama 7 euro
Monastiraki 5 Euros
Mavrovatos 5 euro
Argyroupoli 9 euro
Sitagri 10 euro

Other clarifications of natural product delivery procedure

Deliveries are always made after telephone communication and confirmation with the recipient for receipt. In case of absence of the recipient, we contact the sender for further information.

Products can vary depending on the season and availability. If there are no flowers (or any other product such as pot, vase, base, etc.) or the color of the flower you have chosen is exhausted, then it will be replaced with a similar item of equal or greater value. If this change significantly changes the image of the product you ordered, we will contact you to inform you and ask for your consent for the processing of your order.

In case the recipient does not accept to receive his flowers, no refund will be given. However you can pick up your order from our headquarters or by phone with you, to deliver it to a new address - charging extra shipping if needed.

In case the recipient is absent despite the telephone consultation that always precedes for the delivery time, the order is returned to our store. You are informed by phone and either you receive the product yourself from our headquarters, or your order is sent again (after a new consultation with the recipient) and you are charged the extra shipping costs that arise.

After contacting the recipient, we can book the delivery time. Any comments during the order, such as "delivery at 18.00" or "delivery 10.00 - 10.15", are taken into account and we do what we can to fulfill them but in the end it is valid that we mention here. On busy days (such as Valentine's Day), hours may vary

From the moment of placing the order, it takes at least a few hours until the product goes into production and is ready, the route that has other orders starts and is delivered. If one day there is a large volume of orders, the time for same day delivery may change.

Reasons for non-delivery

In very few cases and mainly for external, unforeseen reasons, deliveries may not be possible. Deliveries to places where bad weather (usually the province) does not allow it (snow, etc.) are postponed to the next day

Return / Cancellation Policy of Natural Products

Returns are not accepted as far as natural products are concerned.

No refunds

Product Delivery Polict

Delivery on the same day as long as the product is available.

From the details of the order we contact the sender and inform him of any delays, changes in colors or designs.

You have the option to cancel the order in the online store.

To cancel your order, you can either send an email to the address: info@fleri.gr or call the phone: 2521027404.

In case you have already paid for your order and your order has not been executed, then we will immediately refund the corresponding monetary value, in the same way you made your transaction (credit card, bank deposit).

Return of non-defective artificial products - Right of unjustified withdrawal by the customer

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of delivery. The withdrawal is made under the following conditions:

This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition . The return of the item is accepted, only if the buyer has first paid any amount charged to the store for sending the item to him and the shipping costs for the return of the item.
The withdrawal statement is exercised in writing or electronically and the store is obliged to send a confirmation of receipt of withdrawal statement as soon as it arrives.
The consumer must return the product (s) within 14 days from the day he notified the store of his request for withdrawal, in accordance with the terms of this paragraph.
Following the withdrawal statement, the store is obliged to return the price received within a maximum of 14 days from the receipt of the products.
If the buyer chooses to return his money, the store will return it exactly by the same means by which the initial collection was made. Specifically in the case of credit card debit, the procedure is as follows: in case the price has been paid by the Bank until the withdrawal and return of the item, the branch will be obliged to inform the Bank about the cancellation of the transaction and the bank will perform any transaction provided for under the contract it has drawn up with the customer. The store after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store" it will be done by returning his money to him, from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer. The term is valid only for orders placed through the online store www.fleri.gr.
The customer is responsible to reimburse the store if he made use other than that necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the store and in any case without opening the packaging of the products and putting in operation the good. The store is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the package the value of the products is automatically reduced as the product is characterized as used and the customer must compensate the store for the reduction of the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the store and is usually in the range of 20% -30%. The store is entitled to agree with the customer his compensation even with mutual set-off.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer.

General information

The calculation and charging of the shipping cost of your order is done automatically by entering the postal code of the shipping address when you have completed the registration of the products in your shopping cart and before proceeding with the completion of your order.

In case of cash on delivery, the consumer is not obliged to pay if he does not receive the legal document (receipt).

The quoted prices include VAT 13% for natural products and 24% for artificial ones.

In case of difficulty in accessing the delivery area, it is necessary to inform us by email at info@fleri.gr always indicating the order code.

Transportation of returned products

In case you wish to return goods due to a change of mind, you will be charged the immediate cost of returning the products. The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing.

If the carrier / courier considers that the receipt of the products from the place you indicate, may cause damage to your property, he will inform you orally and will record it in the receipt form. You can instruct the cooperating transport company / courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or goods as the collection of the products will be done with due care and attention. . You agree to give the partner all the products you wish to return, including all parts and components that make them up. Upon receipt of the returned products by the carrier you will sign a receipt form to certify that the delivery to the carrier has taken place. The receipt form will be given to you by the cooperating carrier / courier.

If you are not able to be present at the reception of the goods from the place, you can appoint a representative who will undertake this process on your behalf. This representative should be an adult and able to oversee the receipt of your products on your behalf.

Return of value of returned products

If you meet the return conditions, we will either refund the amount corresponding to the value of the goods you return in the same way you made the initial transaction (credit card, bank deposit.

The return of the returned products will be made as soon as possible. In any case, it will take place after you inform us in writing about the return request of the products and we accept their return as well as if the products have been delivered to the partner transport company / courier. The term applies only to orders placed through the online store www. fleri.gr.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the following cases:

(a) the supply of goods or services the price of which depends on money market fluctuations which cannot be controlled and which may occur within the withdrawal period.

b) the supply of goods manufactured in accordance with the specifications you have set as a consumer or clearly personalized.

c) the supply of goods which, after delivery, by reason of their nature, are inextricably mixed with other elements.

Product returns, which are considered defective upon delivery

The return of the products, which are considered defective upon delivery (DOA) will be accepted within fourteen (14) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

The product is received and checked to determine the defect reported by the CUSTOMER. Provided that they have been previously received and checked by the store, the item will be replaced with a similar new one or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want a replacement, it will be done either refund of the original purchase to the customer. The refund is made in the same way as the customer's initial payment to the store. The customer has the right to request the repair of the product. The term is valid only for orders placed through the online store www.fleri.gr.
In particular, in case of debit by credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract with the customer without the responsibility of the store. most. The store after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be done with a refund from the store. In case of payment by bank transfer, a reverse bank transfer will be made from the store's accounts to the customer.
Shipping costs both for the return of the products to the store and for the return to the CUSTOMER of the replaced product are borne by the store provided that the product is proven to be defective. In any other case, the cost of returning the product is borne by the customer.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer.
A product with a material defect, which is delivered to the customer and is not due to his fault, is replaced by another identical one.

Various

Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail, in order to let us know if you wish, under these circumstances, the completion of your order. Our store does not bear any responsibility for any situation that is beyond its own fault and will do what is humanly possible for your best service. In cases where you have placed an online order and upon receipt you find that some (or some) product is missing from the total order, please contact us to arrange all the required details and we will send you the products you did not receive without any extra charge.

Modification of the present terms: Our store reserves the right to modify or renew the terms and conditions of transactions. Our store undertakes the obligation to inform this text for any change or addition to the terms. In case of non-receipt of the ordered goods (and if a long time has passed since the registration of the order) please contact customer service at info@fleri.gr For your best and fastest service, we would recommend you to mention the specialist order code sent to the email address you stated when ordering.

According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/inde

Security of user personal information

The details of the users or visitors of the website are stated in specific forms and are immediately registered in databases maintained by the company for the service of its clients. The personal data of each user / client is private and we do not channel the content of those, but only to the user / client of our company. Our site provides the security of our customers’ personal information and does not allow the use of it for commercial or other purposes.The only exception to exposure of personal information is in any way violating the existing legislation on the use of the Internet in order to harm other users or to counterfeit the code of use in this site.Trademarks and any other distinctive features (labels, images, logos, brand name, etc.) representing fleria.gr or any other natural or legal person are protected by the Industrial Property Law. Also, their display on the internet cannot be interpreted as concession or allowance to use, in any form.